Refund policy

RETURNS POLICY

Thank you for shopping with our online store. This policy explains how to return or exchange an item.

1. Return conditions

  • Items may be returned within 14 days of receipt.
  • Items must be in their original packaging and condition.
  • Returns are accepted only if the item has not been used or damaged.

2. Return procedure

  • Contact our customer support team to obtain a return number and instructions.
  • Pack the item securely with the original documents and return number.
  • Send the item to the address provided at your own expense.

3. Exchanges

  • To exchange an item, contact us for instructions.
  • Exchanges are available only if the item has not been used or damaged.

4. Refunds

Once we receive and inspect the returned item, we will refund your bank account within 7 business days.

Some items may be excluded from returns for hygiene reasons or because of their nature. For more information or to arrange a return, please contact customer support.

Thank you for your cooperation.